Job Description

We are seeking experienced, customer-focused professionals to join a high-volume call center environment supporting a broad range of banking services. This role is ideal for problem-solvers who think critically, work well in teams, and are looking for long-term stability and career growth.
You will be responsible for delivering exceptional client service while handling back-to-back calls related to online and mobile banking, credit cards, and loan-related transactions. This position requires professionalism, strong technical aptitude, and the ability to resolve issues without relying on rigid scripts.


Key Responsibilities
* Provide exceptional client service by researching, troubleshooting, and resolving client issues and errors
* Support clients and branch teams with online banking, mobile banking, and loan-related transactions
* Proactively assess client needs, resolve inquiries, provide account information, and complete transactions on the client's behalf
* Utilize multiple computer systems simultaneously to gather information, document interactions, and track calls
* Expand existing client relationships through cross-selling products and services or referring clients to appropriate sales partners
* Contribute to departmental service quality goals and performance metrics
* Comply with all internal policies, security requirements, and applicable federal and state regulations
Required Skills & Qualifications
* Proven ability to deliver professional, accurate, and responsive customer service
* Experience handling a high volume of diverse call types in a call center environment
* Strong troubleshooting and problem-solving skills; ability to think outside the box and use sound judgment
* Ability to multitask effectively across multiple systems and screens
* Excellent verbal and written communication skills, including professional phone and email etiquette
* Demonstrated teamwork skills and experience working in collaborative environments
* Strong time management and organizational skills
* Experience with sales conversations, referrals, or cross-selling
* Employment history reflecting stability and long-term commitment (short tenures reviewed on a case-by-case basis)
* Prior call center experience required; this role is not open to entry-level candidates
Nice-to-Have Skills
* Bilingual capabilities
* Proficiency with Microsoft Office products
Work Environment & Schedule
* Cubicle-based office environment with a laid-back, supportive team culture
* Contract schedule: Monday-Friday, 8:30 AM - 5:00 PM
* Permanent schedule: Monday-Friday, 10:00 AM - 7:00 PM
* Eligibility for remote work after six months, contingent upon demonstrated performance and proficiency
What We're Looking For
* Professionals who are compassionate and patient, particularly when working with older clients
* Individuals comfortable with back-to-back calls in a fast-paced call center
* Strong critical thinkers who can resolve non-routine issues without relying solely on scripts
* Candidates seeking long-term career growth and stability
*Job Type & Location*
This is a Contract position based out of Spokane, WA.
*Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Spokane,WA.
*Application Deadline*This position is anticipated to close on Apr 7, 2026.
h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Tags

Permanent employment, Contract work, Temporary work, Work at office, Remote work, Monday to Friday

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