German Speaking Customer Service for Telecommunications Company - Work In Greece 1 week ago Be among the first 25 applicants Mercier Consultancy MD provided pay range This range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Mercier Consultancy MD is excited to present an opportunity for German Speaking Customer Service Representatives for a leading Telecommunications Company in Greece. This position is perfect for individuals who are enthusiastic about technology and telecommunications and are committed to delivering exceptional customer support. As a member of our team, you will assist customers in navigating their inquiries while communicating effectively in German. Key Responsibilities Handle customer inquiries regarding telecommunications services, plans, and devices via phone, email, and chat in German Provide detailed information on service offerings, pricing, and technical support Assist customers with account management, billing inquiries, and service troubleshooting Resolve any customer issues or complaints efficiently, ensuring a positive experience Document all customer interactions accurately in our CRM system to ensure continuity of service Collaborate with technical teams to elevate issues and enhance customer satisfaction Stay informed about the latest telecommunications trends and company products to support customers effectively Requirements Fluency in German (both written and spoken) is essential; knowledge of English is a plus Previous experience in customer service, preferably within the telecommunications industry Strong communication skills, with the ability to convey technical information clearly to customers Excellent problem-solving skills and the ability to work independently while managing customer expectations Ability to multitask and handle a high volume of inquiries in a fast‑paced environment Familiarity with CRM software and customer service tools is desirable Willingness to relocate or work in Greece and to work flexibly, including evenings and weekends if necessary Benefits Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More… Seniority level Entry level Employment type Full-time Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Mercier Consultancy MD by 2x Get notified about new Customer Service Specialist jobs in Switzerland. #J-18808-Ljbffr
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