A cybersecurity firm in Washington, DC is searching for a Helix ITSM Analyst to lead the implementation of Knowledge-Based Resolution and modernize Smart IT workflows. The ideal candidate will possess over 5 years in IT services and extensive experience with Helix ITSM, ensuring seamless knowledge and workflow solutions. This role requires 3 days onsite and allows 2 days of remote work, focusing on collaboration with various technical teams to improve service desk efficiency. #J-18808-Ljbffr Tetrad Digital Integrity LLC
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