Job Description

Job Description

Job Description

We are a busy, patient-focused endocrinology practice seeking a dependable and experienced Office Manager to lead our day-to-day clinical and administrative operations. This is a pivotal role for someone who thrives in a self-directed environment, takes pride in building efficient systems, and can confidently bridge the needs of our frontline team with the standards and directives of our corporate leadership.

If you are organized, proactive, and passionate about supporting a team that changes patients' lives — we want to hear from you.

Key Responsibilities:

• Oversee all front and back office operations, ensuring seamless daily workflow for clinical and administrative staff
• Supervise, mentor, and schedule office staff; conduct performance reviews and onboarding for new hires
• Serve as the primary point of contact between clinic staff and corporate leadership; implement and enforce corporate policies and procedures
• Monitor and manage patient scheduling, provider templates, and appointment flow to optimize efficiency
• Oversee billing, coding compliance, and insurance authorizations in coordination with the billing department
• Maintain compliance with HIPAA, OSHA, and all applicable healthcare regulations
• Manage office supply inventory, vendor relationships, and facilities coordination
• Prepare and submit operational reports, staffing summaries, and KPI data as required by corporate
• Proactively identify and resolve operational bottlenecks, patient experience issues, and staff concerns
• Support providers and clinical staff to ensure high-quality, patient-centered care delivery

What We're Looking For:

• Self-directed and reliable — you manage your time, meet deadlines, and don't wait to be told twice
• Collaborative and adaptable — you follow corporate direction, implement changes smoothly, and keep your team aligned
• Strong communicator — written and verbal, with staff, patients, providers, and leadership
• Detail-oriented — accurate in documentation, scheduling, and compliance
• Calm under pressure — able to prioritize in a fast-paced specialty clinic environment
• Positive and professional — a culture contributor who leads by example

Qualifications:

• Minimum 2 years of experience as an office manager or lead in a medical or specialty clinic setting (endocrinology, primary care, or similar preferred)
• Experience working within a multi-site or corporate-affiliated healthcare organization strongly preferred
• Proficiency with an EMR/EHR system; ECW experience preferred
• Working knowledge of medical billing, insurance verification, and prior authorizations
• Associate's or Bachelor's degree in Healthcare Administration, Business, or related field preferred — or equivalent experience

Horizon Family Medical Group is an independent, physician-owned multi-specialty medical group with over 35 locations throughout New York's scenic Hudson Valley. As a Patient-Centered Medical Home (PCMH), we're built on a foundation of excellent primary care and subspecialty services, placing patients at the center of everything we do.
We offer providers what matters most: meaningful work-life balance, flexible scheduling, competitive compensation, and genuine autonomy. Shape your schedule to fit your life, benefit from AI-powered scribe support, and practice medicine your way in a collaborative, mission-driven environment. Our strong commitment to value-based care means you'll have the resources and support to deliver exceptional patient outcomes.
Join us in the heart of the Hudson Valley—where professional fulfillment meets small-town charm, stunning landscapes, and easy access to major metropolitan areas.

Company Description

Horizon Family Medical Group is an independent, physician-owned multi-specialty medical group with over 35 locations throughout New York's scenic Hudson Valley. As a Patient-Centered Medical Home (PCMH), we're built on a foundation of excellent primary care and subspecialty services, placing patients at the center of everything we do.\r\nWe offer providers what matters most: meaningful work-life balance, flexible scheduling, competitive compensation, and genuine autonomy. Shape your schedule to fit your life, benefit from AI-powered scribe support, and practice medicine your way in a collaborative, mission-driven environment. Our strong commitment to value-based care means you'll have the resources and support to deliver exceptional patient outcomes.\r\nJoin us in the heart of the Hudson Valley—where professional fulfillment meets small-town charm, stunning landscapes, and easy access to major metropolitan areas.

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