Job Description

Practice Manager

Get ready for something amazing! Imagine this: generous paid time off, including 12 paid holidays. And that's just the start of the incredible perks you'll enjoy at Vivent Health. There is 401k with 100% employer match up to 5%, 12 weeks of fully paid parental leave, employer subsidized medical, dental, vision benefits, and gender-affirming care benefits. And that's not even scratching the surface. Our complete package also includes employer paid short and long-term disability, tuition reimbursement, certification, and licensure assistance, and so much more. We also offer benefits for part-time roles!

But here's the real deal. Your journey with Vivent Health isn't just a job. It's a chance to join an organization dedicated to fostering a workforce that reflects diverse backgrounds, perspectives, and experiences. This makes you a part of something bigger and enables you to have a meaningful impact in our communities and the lives of the amazing patients we serve.

Here are a few highlights of what working at Vivent Health may offer you:

• Equity Practices: Fair treatment, access, and opportunities for all employees, creating an environment where everyone feels valued, respected, and empowered to contribute.
• Professional Growth: Opportunities for professional development and advancement, along with training programs and events that promote cultural competence, unconscious bias training, and awareness.
• Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more!
• Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes.

YOUR CONTRIBUTION:

Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations.

The Practice Manager is a dynamic and experienced people and operations leader responsible for planning, directing, and overall operations within their area(s) of responsibility. Manages the ongoing development, implementation, and performance outcomes to improve efficiency and productivity of respective site. Manages the day-to-day operations of patient service areas, financial management, and facility adequacy. Maintains optimal communication and collaboration between practice staff, providers, administration, and other key stakeholders to ensure service delivery that exceeds the needs and expectations within the medical home model. The Practice Manager works directly with clinical operations leadership to support the mission, vision, and strategic direction of the organization.

OUR EXPECTATIONS:

Winning skills and behaviors for success

Essential Job Duties

• Plan, develop, and direct the day-to-day operations of the practice area(s) and its associated programs and activities to ensure compliance, operational efficiencies, staff productivity, integration, patient satisfaction, and fidelity to the medical home model of care.
• Direct analysis/intervention related to clinic issues, front office to back-office activities, relevant provider clinical documentation, front office documentation, and care delivery activities.
• Address issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and process improve.
• Assist with and serve as a primary contact for de-escalation and crisis intervention efforts. Serve as a liaison with Vivent Health security staff to ensure strong partnership.
• Identify and communicate priorities, timelines, and accountabilities to ensure efficient use of resources and to promote an open and productive work environment.
• Manage staff, requiring interviewing, hiring, training, progressive discipline, employee relations, performance appraisals, and dismissals.
• Work in partnership with medical home departments and operations leadership.
• Collaborate with administrative team and provider leadership to develop, assess and implement business strategies.
• Cultivate a positive work environment, consistent with the values of the organization, and foster a group dynamic that yields high people engagement and supports a culture of safety, utilizing collaboration and open discussions to develop staff skills.
• Adhere to all agency policies, including but not limited to Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, training, and other relevant policies.

Leadership

Leadership is the ability to inspire, influence, and guide others towards achieving a common and/or strategic goal or vision. It involves several key elements:

• Vision and Direction: A leader has a clear idea of where they want to go and communicates this vision effectively to others.
• Motivation: Leaders inspire and motivate their team members, encouraging them to give their best effort and stay committed to the goals.
• Decision Making: Effective leaders make informed decisions, often considering input from their team while taking responsibility for the final choices.
• Communication: Communication skills are crucial for leaders to articulate their vision, provide feedback, and foster collaboration among team members.
• Empathy and Emotional Intelligence: Leaders understand and relate to the emotions of others, building trust and creating a positive work environment.
• Accountability: Good leaders take responsibility for their actions and decisions, setting a standard of accountability for themselves and their team.
• Adaptability: In a dynamic environment, leaders must be flexible and adaptable, adjusting strategies and approaches as needed to achieve success.
• Collaboration: Leaders model collaboration, engage teams and drive partnerships across departments to transfer knowledge, enhance decision-making and improve results.

KNOWLEDGE REQUIRED:

Required and preferred knowledge and experiences to succeed.

• Education:
  • Bachelor's degree in Healthcare Administration, Business Administration, or related Master's degree preferred.
• Work Experience:
  • Minimum of 5 years of experience in healthcare management or practice administration, with progressive leadership responsibilities.
• Technical Experience:
• Soft Skills:
  • Strong leadership and management skills to motivate and inspire a diverse team of healthcare professionals.
  • Excellent verbal and written communication skills to interact effectively with staff, patients, and stakeholders.
  • Ability to identify complex issues, analyze data, and implement effective solutions.
  • Collaborative approach to working with interdisciplinary teams to achieve common goals.
  • Flexibility to adapt to changing healthcare environments and priorities.
  • Demonstrate empathy and compassion in patient interactions and staff management.
  • Strong analytical and critical thinking skills to make informed decisions and drive practice improvements.
  • Exceptional organizational skills to manage multiple priorities and deadlines.
  • Commitment to delivering high-quality, patient-centered care and improving health outcomes.
  • Adhere to ethical standards and confidentiality requirements in healthcare management.
• Additional Preferred Qualifications:
  • HIV experience in a not-for-profit environment.

STATEMENT OF INCLUSION:

Vivent Health is an equal opportunity employer and will recruit, hire, promote, and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy), mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics, or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that specific county or municipal regulations may mandate.

Vivent Health is deeply committed to fostering respect, dignity, and understanding for all individuals affected by HIV, regardless of race, ethnicity, sexual orientation, gender identity, socioeconomic status, or any other characteristic. We are dedicated to cultivating a supportive and inclusive environment that champions advocacy, education, and compassionate care for everyone in our diverse community.

Going beyond the law's requirements, Vivent Health places great importance on fostering a culture that celebrates diversity, equity, inclusion, and belonging. We actively seek qualified candidates from different racial, cultural, and economic backgrounds, as we believe that differing perspectives and experiences make us stronger as an organization. Vivent Health encourages all interested persons to apply for this position, and we look forward to learning more about your unique background and qualifications.

As a recipient of federal funding, Vivent Health will not hire nor enter a contractual relationship with any party debarred, suspended, or excluded from federal assistance programs.

Salary

$76,000/annually - $85,000/annually (Depending on

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