Job Description

Within Accenture's Utilities (Energy Retail and Customer Experience) Practice, we use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty. In Strategy & Consulting we work with C‑suite executives, leaders and boards of the world’s leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce costs, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization’s total enterprise reinvention. Benefits of Working at Accenture Impactful Projects with Leading Clients: Opportunity to partner with top‑tier clients in the CNR Industry on transformative projects. Collaborative Work Culture: Join a dynamic and collaborative environment that values professional growth and development. Competitive Compensation and Benefits: Enjoy a rewarding compensation package, including extensive benefits. Key Responsibilities Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies. Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives. Develop and execute strategies to improve client business performance, drive revenue growth, and support customer‑centric transformation initiatives. Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations. Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits. Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector. Drive team development and growth by mentoring team members and fostering a collaborative, high‑performance work environment. Note: We are open to hiring in most major cities in the US that are near to an Accenture corporate office. Requirements Minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery. Minimum of 2 years of functional experience with either an SAP or Oracle platform. Expertise in Meter to Cash operations, functions, and technologies. Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements). Bachelor’s degree or equivalent work experience. Ability to travel as needed. Bonus Points If You have at least 2 years of experience in an advisory or consulting role. Professional Skill Requirements You improvise and adapt to lead clients and teams through change and ambiguity. You’ve gained the trust of your clients and partnered with them to design business processes, lead design‑thinking workshops, develop business cases, deliver agile projects, develop new operating models, manage talent and change, co‑create intellectual property. Compensation Compensation varies by location, role, skill set, and level of experience. California: $70,350 to $205,800 Cleveland: $59,100 to $164,600 Colorado: $63,800 to $177,800 District of Columbia: $68,000 to $189,300 Illinois: $59,100 to $177,800 Maryland: $63,800 to $177,800 Massachusetts: $63,800 to $189,300 Minnesota: $63,800 to $177,800 New York: $66,300 to $205,800 New Jersey: $68,000 to $205,800 Washington: $80,200 to $189,300 Other Information We anticipate this job posting will remain open until 05/08/2026. Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you require accommodation to perform the essential functions of your role, you may be asked to participate in our reasonable accommodation process. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state or local law. Our rich diversity makes us more innovative, competitive and creative, which helps us better serve our clients and our communities. EEO and Discrimination Statements Accenture is an EEO and affirmative action employer of veterans/individuals with disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Applicants for employment in the US must have work authorization that does not require visa sponsorship. Candidates currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Employment is not contingent upon disclosure of sealed or expunged records of conviction or arrest, and a criminal conviction history is not an absolute bar to employment. Employees will not be discriminated against for discussing or disclosing pay information. California residents and employees in Los Angeles County must review additional notifications. For more information, please read Accenture’s recruiting and hiring statement. #J-18808-Ljbffr

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